Refund & Dispute Policy

1. Overview

This policy covers refunds and dispute resolution for all iamdev.me paid services, specifically:

• AISVG (aisvg.im): AI-powered SVG icon generation service
• News Alert (newsalert.im): Real-time news monitoring and alert service

All payments are processed securely through Stripe, and this policy is designed to ensure fair treatment for both customers and our business.

2. Refund Eligibility

AISVG Icon Generation Service

• Service Not Delivered: Full refund if icons are not generated within 24 hours
• Technical Issues: Full refund if our service prevents icon generation
• Quality Issues: Refund if generated icons are significantly different from description
• Unused Credits: Partial refund for unused generation credits (minimum $5)
• Time Limit: Refund requests must be made within 7 days of purchase

News Alert Monitoring Service

• Service Interruption: Prorated refund for periods when service was unavailable
• Failed Alerts: Credit or refund if critical alerts fail to deliver
• Subscription Cancellation: Prorated refund for unused subscription time
• Technical Problems: Full refund if service doesn't function as described
• Time Limit: Refund requests must be made within 14 days of billing

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Services used as intended and delivered successfully
• Customer dissatisfaction with results that meet service specifications
• Changes in customer requirements after service delivery
• Requests made beyond the specified time limits
• Abuse of refund policy or fraudulent requests

4. Refund Process

To request a refund:

1. Contact our customer service at [email protected]
2. Include your order ID and detailed reason for refund
3. Provide any relevant screenshots or documentation
4. We will respond within 48 hours during business days
5. Approved refunds are processed within 3-5 business days
6. Refunds are returned to the original payment method

5. Dispute Resolution Process

Step 1: Direct Contact

• Email us at [email protected] with "DISPUTE" in subject line
• Provide detailed description of the issue
• Include all relevant transaction information
• We will acknowledge receipt within 24 hours

Step 2: Investigation

• Our team will investigate the issue within 3-5 business days
• We may request additional information or documentation
• Technical logs and service records will be reviewed
• We will provide regular updates on investigation progress

Step 3: Resolution

• We aim to resolve all disputes within 14 business days
• Possible outcomes: full refund, partial refund, service credit, or no refund
• Detailed explanation will be provided for our decision
• If unsatisfied, customers may escalate through Stripe's dispute process

6. Stripe Chargeback Protection

For payment disputes handled through Stripe:

• Customers can initiate chargebacks through their bank or card issuer
• We will provide evidence of service delivery to Stripe
• Stripe's decision is final and binding
• We encourage resolving disputes directly before initiating chargebacks

7. Service Level Guarantees

AISVG Service Guarantees

• Icon generation within 30 seconds under normal conditions
• 99.5% service uptime commitment
• High-quality SVG output meeting web standards
• Multiple format export options (PNG, JPG)

News Alert Service Guarantees

• Real-time monitoring with 2-minute maximum delay
• 99% alert delivery success rate
• 24/7 monitoring coverage
• Multi-channel alert delivery (email, webhook)

8. Customer Service Information

For all refund and dispute inquiries:

• Email: [email protected]
• Response Time: Within 48 hours during business days
• Business Hours: Monday-Friday, 9 AM - 6 PM EST
• Emergency Issues: Mark subject line with "URGENT"
• Language Support: English and Chinese

9. Fair Use Policy

To prevent abuse of our refund policy:

• Customers with excessive refund requests may have accounts reviewed
• We reserve the right to refuse service to repeat refund abusers
• False claims or fraudulent requests will result in account termination
• All refund requests are logged and tracked for pattern analysis

10. Policy Updates

This refund and dispute policy may be updated periodically. Changes will be:

• Posted on this page with updated date
• Communicated to active customers via email
• Effective immediately unless otherwise stated
• Applied fairly to all pending and future transactions